Refund Policy
The following refund and return policy informs you about the conditions under which returns, refunds and cancellations are made within the framework of our online offer.
1. Responsible party
The party responsible for processing returns and refunds is:
Spark White
Sonnentaustraße 8b, 21614 Buxtehude, Germany
E-Mail: info@sparkwhite.de
Phone: +49 41619669515
2. General information
We offer a voluntary 30-day right of return from receipt of the goods.
This voluntary right of return applies in addition to your statutory rights, in particular the statutory right of withdrawal, and does not restrict them.
3. Return period
Items can be returned to us within 30 days of delivery.
4. Requirements for returns
A return is only possible if the following conditions are met:
- The item is unused
- The item is in its original condition
- The return is made in the original packaging if possible
- All accessories, labels and components are completely included
5. Reasons for return
a) Incorrectly delivered items
If you have received an item that does not match your order, please contact us immediately by email or via our contact form.
In this case:
- we will bear the return shipping costs
- provide a replacement delivery or refund
b) Damaged or defective items
Should an item be damaged or show a defect, please contact us as soon as possible.
In this case:
- a free replacement delivery will be made or
- a full refund
c) Return for personal reasons
A return is also possible if:
- you have changed your mind
- you have ordered a wrong product
- the item does not meet your expectations
In this case:
- The costs of the return are to be borne by the customer
- Shipping costs already paid will be refunded according to legal requirements
6. Undelivered orders
Should your order not arrive within the specified delivery time, please contact us by email or via our contact form.
We will:
- check the shipping status
- initiate an investigation with the shipping service provider
- arrange for a replacement delivery or refund if loss is confirmed
7. Cancellation of orders
Orders can be cancelled as long as they have not yet been shipped.
After shipping, cancellation is no longer possible. In this case, the order can be returned after receipt within the framework of the statutory right of withdrawal or this policy.
8. Return process
To return an item, please proceed as follows:
a) Contact
Contact us by email and state your order number and the reason for return.
b) Return instructions
After reviewing your request, you will receive all further information and the return address.
c) Return shipping
Send the item back to us securely packaged according to the instructions received.
9. Refunds
After receipt and inspection of the return, the refund will be made via the originally used payment method.
Please note that processing may take up to 7 business days depending on the payment provider.
10. Exchange
An exchange of items is generally possible.
Please contact our customer service for this.
11. Exclusion of returns
Certain items may be excluded from return for reasons of health protection or hygiene.
This applies in particular to:
- opened or used cosmetic and hygiene products
A corresponding note is provided in the respective product description.
12. Contact
For questions about returns, refunds or orders, please contact:
Spark White
Sonnentaustraße 8b, 21614 Buxtehude, Germany
E-Mail: info@sparkwhite.de
Phone: +49 41619669515
Service hours: Monday - Friday, 09:00 - 17:00